Shiny Studio Refund Policy
V1 (25/03/2024)
At Shiny-Studio, we are passionately committed to excellence and client satisfaction in digital content creation. Understanding the complexity of our services, we offer a tailored refund policy designed to address the unique aspects of each project with fairness and transparency.
Refund Eligibility:
-Digital Content Creation Services: Given the bespoke nature of digital content creation, refunds are considered on a case-by-case basis. Specific refund terms, aligned with project scope and milestones, are detailed in the individual service contract.
-Consulting Services: For consulting services, refunds may be available if the service has not commenced or no significant resources have been allocated.
-Third-Party Services: For services involving third-party tools or platforms, clients are encouraged to review those entities' refund policies, as Shiny-Studio’s policy may not apply.
Non-Refundable Items:
Certain services and products are inherently non-refundable, including:
- Customized digital assets or designs.
- Services already rendered or in progress.
- Digital products or downloads.
Refund Process:
1. Initiation: Should you feel your project has not met the agreed-upon specifications, please reach out to our support team via email at info@shinystudio.com.
2.Documentation: Provide your project details, the nature of your concern, and any specific requests for resolution.
3. Evaluation: Our team will review your request, considering the project's scope, progress, and the terms outlined in your contract.
4.Resolution: We strive to resolve issues amicably, preferring to adjust or redo the work to meet your satisfaction. If a refund becomes the agreed resolution, terms will be discussed based on the stage of completion and work done.
Policy Modifications:
Shiny-Studio reserves the right to update this refund policy to reflect changes in our services or in response to client feedback. Updates will be posted on our website, effective upon publication.
Contact Us:
For questions or to discuss our refund policy further, please contact us: info@shinystudio.xyz
Your trust in Shiny-Studio is invaluable, and we are here to ensure your experience with us is nothing short of exceptional. Thank you for choosing us as your digital content creation partner.
